JSC MBC (Mocro Business Capital)

The purpose of the company is providing to its customers transparent and high quality services adjusted to their needs, in order to maximize their social benefit. For this particular purpose the project commenced in March 2020 and is still in progress. 

The pandemic had a specific impact on the company customers, as majority of them are entrepreneurs and farmers; the crisis significantly affected their revenues, consequently they were facing certain payment problems. MBC is one of the first companies, which made an offer to its customers about exercising a concession term. During the pandemic 70% of its customers applied to the company with the deferment request and all of these requests were satisfied. Upon expiration of the concession term the annual interest rate was reduced by at least 1%. Interest accumulation on delayed loan payment was suspended until July. Applications on deferment and restructuring are still being reviewed. 

During the pandemic MBC faced another challenge of creating safe environment in all its branches, which included their regular disinfection, supply of the employees with facemasks and gloves, and the customers – with disinfection liquids. 

Development of ‘Financial Advisor’ platform has not been suspended during the pandemic; at this platform the company customers were receiving free online consulting and participated in financial training which provided with the advice on business continuation and adapting with the crisis.