Credo Bank

Caring for the welfare and development of employees is a priority of Credo Bank. The internal promotion policy has been introduced in the bank, which implies firstly satisfying the interest of the existing employees when filling vacancy. However, employees often lack theoretical knowledge related to managing business processes to fill a vacancy. In order to solve this problem and obtain long-term positive results, the project "Strategic Management" was introduced in the bank. 

Within the framework of the project, a two-level training program was created, which combined marketing, finance, strategic and operational management, entrepreneurial leadership, and business coaching courses. The courses of the program were led by highly qualified lecturers invited from the Free University and the Institute of Public Affairs. The project was hosted by Credo Academy - a campus-type institution, which since 2017 has been providing lifelong learning opportunities for Credo Bank employees. 

The strategic management project yielded significant results, particularly in terms of employee development and career advancement. Out of 98 managers involved in the program, 22 were promoted. Simultaneously, through qualification improvement, employees have enhanced prospects for employment not only within the organization but also within the financial sector as a whole. Mutual sharing of knowledge acquired during the project, engagement in group work, and presenting findings to the top management of the bank fostered an improved culture of giving and receiving feedback, generation, and discussion of new ideas, ultimately enhancing the quality of knowledge.