LTD UBG

 

The Ltd Universe Business Group has been providing the Georgian market with construction and technical equipment as well as repair service to companies purchasing the equipment. An analysis is made vis-à-vis the reasons behind requests for repair work, consumers of similar technical equipment on the market are studied and it was revealed that the knowledge and qualification for using this technical equipment was rather poor. Employees were sent abroad to study maintenance rules in order to improve the qualification of local specialists. The target group was technical personnel working on construction sites. Free consultations at the time of purchasing equipment were provided as well as instruction on the use of specific equipment.

As a result of the free consultations, the number of requests for help to repair devices reduced and this had a positive effect on the quality of the work of companies on the market.

Consultations were not a one-time activity and were carried out regularly in order to make the project sustainable.